top of page

Can no longer make your booking?

CANCELLATION & TRANSFER POLICY

​

If you are no longer able to attend your booking please let us know as soon as possible so we can try and refill the spots and recoup lost costs.

 

A fee of £15 per ticket will be kept for cancellations or transfer requests occurring 5 days in advance of the event occurring (not including day of event) and we'll be unable to process any refunds within 3 days of the event occurring (not including day of event).

 

Outside of these timeframes we can transfer your ticket cost back to you or offer a transfer to another event.

 

This is due to materials being ordered for each person in advance in reflection of ticket sales. Cancellations within these timeframes leave us at a low chance of refilling spots whilst out of pocket for materials.

 

If you need to contact us regarding a cancellation, please email:

 

thekilnhousenottm@gmail.com

 

Thanks for understanding! ☺️

bottom of page